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VnExpress mentions the maintenance service of 911 GROUP

About a month after Tet, a communication company in Binh Thanh district, Ho Chi Minh City, switched to applying computer maintenance contracts with external units to save budget. Mr. Vo Minh Phap, deputy director of this company, said, if normally with nearly 100 computers, they have to spend more than tens of millions of dong per month to hire two technical staff to be on duty at any time. during office hours. Meanwhile, currently, they only lose about 5 million VND per month for the above number of machines.

Nguyen Quang Duy, a technician working in District 3, Ho Chi Minh City, shared:

Monthly salary is about 3 million dong, having to ‘burden’ more than 40 machines at the office plus training some basic skills for employees, I propose to increase salary to be more comfortable in spending.

Duy’s company did not agree with the proposal, but accepted to let him work from home with a salary of 2 million VND and only went to the company on a weekday to fix arising computer errors, while waiting for recruitment. other staff.

Smiling handsome customer support operator agent with hands-free device working in call center

Many companies also apply the above way to manage computer systems. A technician will work part-time for about a third less than the company pays full-time employees, and deal with software problems remotely over the network. In addition, if there is an urgent problem, this employee must go directly to the agency.

Dang Anh Tuan, owner of a large computer repair shop in Thu Duc, commented:

Large companies with 20 to 100 computers often contract with a reputable local maintainer. Meanwhile, units with only 5-10 machines usually ask the nearest ‘seasonal emergency’ team to fix the current problem. This method is also often applied by many companies in the provinces adjacent to big cities.

According to a survey by VnExpress.net, the cost for this immediate support usually ranges from 200,000 – 300,000 VND for each package processing of computer errors. In addition, the price goes up and down depending on the distance traveled.

Meanwhile, the cost for computer maintenance contracts at large units such as 911, iCare… ranges from 50,000 – 60,000 VND per computer in a month. There is no minimum number of computers to participate in this type of contract, but most require customers to sign for 3 months or more. The maintenance party is responsible for periodically checking once or twice a month to “clean up” the machine about software such as scanning for viruses, cleaning junk files to help the machine run faster or updating software. ..

In addition, depending on the agreement, the company may require periodic checks on hardware such as: blowing dust, helping the processor chip to dissipate heat better, fixing hard drive errors, minimizing hardware errors. .. In parallel, if a customer encounters a problem at any time, the maintenance unit will also send staff to arrive after 30 – 120 minutes.

Convenient and economical, but outsourcing IT is also very troublesome. Experience from a company owner shows that, after hiring the service of a small shop to restore the operating system for about 5 computers, he paid a fee of 200,000 VND. However, it was not until the next day that he realized that some components had been swapped, devices such as CPU, RAM… had a lower speed than the original.

In addition, documents stored on the company’s computer will easily be leaked out without supervision of technicians from outside to take care of the machine.

Besides, with the characteristics of many companies that have to operate outside office hours, the time of machine failure from 6pm onwards without IT staff is easy to postpone work until the next day. The reason is, most maintenance units often do not have staff to serve 24/24 and only serve until about 17:30 every day.

The awkward situation of having to wait for the IT technician of the maintenance unit for too long causes many office workers to take on this role with what they can. With a meager IT knowledge, Mr. Nguyen Minh Hung, District 1, has struggled many times throughout the session to support colleagues to temporarily overcome the above cases.

According to the experience of many managers, if it is necessary to outsource IT, companies should sign maintenance contracts with reputable units. In case the cost is limited, when calling the “computer emergency” team, it is necessary to be careful about the sophisticated tricks of the craftsmen.

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